PDPA and legal documents for websites and apps
Collect customer data in a way you can actually use and explain when asked.
Zura Labs & Business Hub Co., Ltd.
A website processing personal data needs a review of purposes, lawful bases and applicable duties against its actual operation. Trace forms, accounts and analytics before drafting notices. Consent is one basis, not a universal requirement; access and deletion requests depend on rights and exceptions. We prepare documents and system-adjustment guidance within the agreed scope.
- An editable policy set with a last-updated date.
- A working cookie banner with retrievable consent records.
- A data inventory by system and external provider.
- Playbooks for customer requests and for a data breach.
A cookie banner is installed. What still needs checking?
An accept button does not explain who receives a form submission, who can read it or how long it stays. Website privacy work starts by tracing real data flows, not buying policy text to paste in. Prepare page URLs, an inventory of installed tools and the responsible contact; do not send customer lists or passwords at the enquiry stage.
Separate service delivery from marketing
Responding to a quote request, delivering an order and sending advertising are different purposes. Identify the minimum data and an appropriate lawful basis for each; consent is not the answer to every processing activity. Where consent is used, make the purpose and withdrawal route clear rather than requiring marketing consent to submit an ordinary enquiry.
Test refusal and withdrawal, too
Verify that scripts requiring consent are actually blocked before a choice and after withdrawal, rather than merely changing the banner wording. Distinguish essential functions from advertising tools and check other pages and mobile behaviour. Validate the running system after changes; a screenshot alone cannot establish correct blocking.
A deletion request is not automatic deletion of everything
Use proportionate identity checks and review the right, exceptions and records needed for other duties such as accounting or tax. Assign a request owner, log the outcome and define processor coordination. Explain any partial refusal; neither universal deletion nor a policy document as a legal compliance certificate should be promised.
What this service covers
Auditing what the site and app collect, where it goes and how long it is kept.
Writing a privacy notice, terms of use and cookie policy that match the real system.
Installing a cookie banner that records consent and blocks non-consented scripts.
Setting up a data subject request process with a handling log.
A record of processing activities and a list of the external processors involved.
A breach response practice and internal access-control rules.
Step by step
- 01
Audit the real data flows
Review forms, tracking scripts, payment systems and the tools the team uses.
- 02
Set basis and retention
State why each item is collected and how long it will be kept.
- 03
Write documents and adjust the system
Write policies that match the system, then fix the parts of the system that do not match.
- 04
Train the team and review annually
Train whoever receives customer requests and set a review cycle when the system changes.
Do small businesses need PDPA compliance?
The obligation follows the collection and use of personal data, not company size. A small business with a contact form and a customer list is within scope.
Can we copy another site's policy?
Do not adopt it without review: purposes, recipients, retention and rights channels may not match your site. Write for the actual operation; possessing a policy is not certification of full legal compliance.
Do you give legal advice?
We handle the system and operational documentation; legal opinions and litigation are the work of our affiliated law firm, to whom we refer and with whom we work when needed.
Scope, timelines and fees are confirmed in a written proposal per case. We do not publish prices and do not guarantee search rankings or government approvals.