Back office, mail handling and call answering
Someone answers and files for you without a full-time hire.
Zura Labs & Business Hub Co., Ltd.
We run back-office work for small businesses: answering calls in office hours, handling mail and parcels, filing key documents and chasing government paperwork — so owners can spend time on sales instead.
- A log of calls and messages passed on.
- An inbound/outbound document register with dates.
- Key documents filed by category.
- A monthly admin summary.
What this service covers
Answer calls in office hours and pass on written messages.
Receive and dispatch mail, parcels and courier runs as agreed.
Scan and file key documents into searchable records.
Track official letters and flag action deadlines.
Ad-hoc admin such as preparing client or partner document packs.
Step by step
- 01
Agree scope
Define delegated tasks, channels and response times.
- 02
Prepare scripts
Draft standard call answers and intake forms.
- 03
Run
Operate on schedule with daily or weekly summaries.
- 04
Review
Review missed calls, backlog and refine the scripts.
Can you answer outside office hours?
Standard hours are Mon–Fri 09:00–18:00; out-of-hours coverage is quoted case by case.
Can you use our company number?
Yes — forward your line to us, or use a number we provide and publish it on your materials.
Are confidential documents safe?
We sign an NDA, limit access and log every document movement.
Scope, timelines and fees are confirmed in a written proposal per case. We do not publish prices and do not guarantee search rankings or government approvals.